Refund and Returns Policy

Effective Date: 13-05-2026

At Rudra Mega Mart, customer satisfaction is our priority. We strive to ensure that all products delivered to you are fresh, genuine, and in excellent condition. If you are not completely satisfied with your purchase, please review our Refund and Returns Policy below.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

Product delivered is damaged, defective, or expired
Wrong product was delivered
Product quantity is missing from the order
Item received is significantly different from what was ordered

To be eligible for a return:

The request must be raised within [24/48/72 Hours] of delivery
The product must be unused and in its original packaging
Proof of purchase/order confirmation is required
Images/videos of the product may be requested for verification

2. Non-Returnable Items

The following products are generally non-returnable unless received damaged or expired:

Fresh fruits and vegetables
Dairy products
Frozen foods
Personal care items
Opened or used products
Perishable goods
Products purchased during special clearance or sale offers

3. Refund Process

Once your refund request is approved:

Refunds will be processed within [5–7 Business Days]
The amount will be credited to the original payment method
In case of Cash on Delivery (COD) orders, refunds may be processed through bank transfer or store credit

Refund timelines may vary depending on your payment provider or bank.

4. Replacement Policy

In eligible cases, we may offer:

Product replacement
Store credit
Partial refund
Full refund

The resolution offered will depend on product availability and issue verification.

5. Order Cancellation Policy

Before Dispatch

Orders can be cancelled before they are dispatched from our warehouse.

After Dispatch

Once the order has been dispatched, cancellation may not be possible. However, customers may refuse delivery in eligible cases.

Refunds for cancelled prepaid orders will be processed according to our refund timeline.

6. Return Request Process

To initiate a return or refund request, customers should contact our support team with:

Order ID
Product details
Reason for return/refund
Supporting images (if applicable)

You can contact us through:

Email: info@rudramegamart.in
Phone: 0120-4221512
Website: https://rudramegamart.in/

7. Failed Deliveries

If delivery fails due to incorrect address, unavailable recipient, or repeated failed delivery attempts, the order may be cancelled and applicable charges may be deducted from the refund.

8. Fraudulent or Abuse Claims

Rudra Mega Mart reserves the right to reject refund or return requests in cases of:

Excessive return requests
Suspicious or fraudulent activity
Policy abuse
Incomplete evidence for claims

9. Changes to This Policy

We reserve the right to modify this Refund and Returns Policy at any time without prior notice. Updated policies will be published on this page.

10. Contact Information

For any questions regarding refunds, returns, or cancellations, please contact:

Rudra Mega Mart
Email: info@rudramegamart.in
Phone: 0120-4221512
Address: Sector 93, ATS Village, Noida
Website: https://rudramegamart.in/